Minder.Service — Terms of Service

Effective date: 20/07/2026

1. Who We Are
Minder.Service ("Minder.Service", "we", "us", "our") is operated by Single Click Solutions Limited, a company registered in England and Wales (company number 04410953), whose registered office is at 24 Balmore Crescent, Barnet, England, EN4 9ND. These Terms of Service ("Terms") govern your access to and use of the Minder.Service website, applications and related services (together, the "Service").
By creating an account or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. What Minder.Service Is
Minder.Service is a relationship-driven personal and professional organiser. It helps you keep track of Plans (or, on paid tiers, Projects/Matters), reminders, documents and the people and organisations connected to them, supported by a personalised assistant that you can name.
Minder.Service is not a chatbot, a customer relationship management (CRM) system, a law firm, a financial adviser, or an autonomous agent. Any artificial intelligence ("AI") features within the Service are designed to assist and suggest — they do not act on your account, make decisions for you, or take any action without your explicit approval. See Section 6
(AI Features) for important limitations.

3. Eligibility and Accounts
3.1 Eligibility
You must be at least 18 years old, and legally capable of entering into a binding contract, to create an account and use the Service. The Service is not directed at, and must not be used by, children under 18.
3.2 Account registration
You must provide accurate and complete information when creating your account and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You must notify us promptly at support@minder.services if you believe your account has been accessed without authorisation.
3.3 Enterprise and multi-user accounts
Where an Enterprise account is provisioned for an organisation, the organisation's administrator is responsible for managing user access within that account, and for ensuring individual users are made aware of, and agree to, these Terms and our Privacy Policy.

4. Subscription Tiers, Billing and Cancellation
4.1 Tiers
The Service is offered on various subscription tiers (including free options, professional plans, and enterprise solutions), as described in more detail on our pricing page and at checkout. We may introduce new tiers, or change the features or fees included in a tier, from time to time. Where a change materially reduces the functionality you are paying for, or increases the price of an active subscription, we will give you reasonable advance notice in accordance with Section 4.4.
4.2 Payment
Paid tiers are billed in advance on a recurring monthly basis via our third-party payment processor, Stripe. By subscribing, you authorise us (via Stripe) to charge your chosen payment method on each renewal date until you cancel. We do not store your full card details ourselves; these are held by Stripe in accordance with its own terms and privacy policy. Single Click Solutions Limited is VAT-registered, and all prices we quote include VAT at the applicable rate. 4.3 Cancellation and refunds
You may cancel a paid subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period; we do not provide pro-rata refunds for partial periods except where required by law (including your statutory cancellation rights as a consumer under UK distance selling regulations, where applicable).
4.4 Changes to tiers, features and pricing
We will give you at least 30 days' notice of any price increase to a subscription you hold. Continuing to use the Service after a price change takes effect constitutes acceptance of the new price; if you do not agree, you may cancel before the change takes effect.

5. Your Content
5.1 Ownership
You retain all ownership rights in the documents, entities, notes, reminders and other content you upload or create within the Service ("Your Content"). We do not claim ownership of Your Content.
5.2 Licence to us
You grant us a limited, non-exclusive, worldwide licence to host, store, process, display and transmit Your Content solely as necessary to provide, maintain, secure and support the Service to you (including the AI features described in Section 6). This licence ends when Your Content is deleted from the Service, subject to Section 5.4.
5.3 Your responsibilities
You are responsible for Your Content and for ensuring you have the right to upload it, including where it contains personal data about third parties (for example, information about a client, family member, or counterparty). You must not upload content that is unlawful, infringes another person's rights, or that you are not authorised to share.
5.4 Retention and deletion
We retain Your Content for as long as your account is active, and for a limited period after closure as described in our Privacy Policy, to allow for account recovery and to meet legal and security obligations. Original uploaded documents are retained in secure storage and are not deleted automatically; you may request deletion of specific content or your full account at any time.

6. AI Features
6.1 How AI is used
Where your tier includes AI features, the Service uses third-party AI providers (currently OpenAI) to help parse reminders, summarise information, and surface suggestions. AI providers receive only the minimum context necessary to perform the specific task requested — not unrestricted access to your account or data — and we do not permit our AI providers to use your data to train their models.
6.2 AI suggests; you decide
AI-generated suggestions, extracted dates, summaries and similar outputs are provided for your convenience only. No reminder, deadline, document classification or other AI output is acted upon, sent, or relied upon by the Service without your explicit review and approval. You are solely responsible for reviewing AI-generated content for accuracy before relying on it.
6.3 No professional advice
Nothing generated by the Service, including any AI feature, constitutes legal, financial, tax, medical or other professional advice. Where a Plan, Project or Matter relates to a legal, financial or other regulated matter, you should seek independent professional advice. AI outputs may be inaccurate, incomplete, or out of date, and must not be relied upon as a substitute for professional judgment.

7. Acceptable Use
You agree not to:
• use the Service for any unlawful purpose, or to store or transmit content that is defamatory, harassing, or infringes the rights of others;
• attempt to gain unauthorised access to the Service, other users' accounts, or our systems;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law;
• use automated means (bots, scrapers) to access the Service other than through documented APIs we provide;
• interfere with or disrupt the integrity or performance of the Service, including introducing malware;
• use the Service to build a competing product or service.
We may suspend or terminate accounts that breach this section, in accordance with Section 9.

8. Intellectual Property
The Service, including its software, design, text, graphics, the Minder.Service and Genie names and branding, and all related intellectual property (excluding Your Content), is owned by or licensed to us and is protected by intellectual property laws. Nothing in these Terms transfers any such rights to you, other than the limited right to use the Service in accordance with these Terms.

9. Suspension and Termination
You may close your account at any time via account settings or by contacting us. We may suspend or terminate your access to the Service, with notice where reasonably practicable, if: you materially breach these Terms; your subscription payment fails and is not remedied within a reasonable period; we reasonably believe your use poses a security or legal risk to us or other users; or we cease to offer the Service. On termination, your right to use the Service ends immediately; provisions which by their nature should survive (including Sections 5.4, 10, 11 and 13) will continue to apply.

10. Disclaimers and Limitation of Liability
10.1 Service provided "as is"
We provide the Service with reasonable care and skill, but to the fullest extent permitted by law, we do not warrant that the Service will be uninterrupted, error-free, or that it will meet your specific requirements, and we exclude all implied warranties not expressly stated in these Terms.
10.2 Limitation of liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded. Subject to that, our total liability to you arising out of or in connection with the Service, whether in contract, tort or otherwise, is limited to the greater of £100 or the amount you paid us for the Service in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential losses, or for losses arising from your reliance on AI-generated content in breach of Section 6.
10.3 Your backups and records
We maintain security measures including encryption, encrypted backups and access controls as described in our Privacy Policy, but the Service is not a substitute for your own record-keeping obligations. You are responsible for maintaining independent copies of critical documents and records outside the Service — including, in particular, documents relevant to time-limited legal, financial, regulatory or corporate matters — and for ensuring you can recover such documents and records if they become unavailable through the Service for any reason. This applies with particular importance to Enterprise and other business users handling higher-value or business-critical matters.

11. Changes to These Terms
We may update these Terms from time to time to reflect changes to the Service, legal requirements, or our business practices. Where changes are material, we will notify you (for example, by email or an in-app notice) at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

12. General
12.1 Assignment
You may not transfer your rights or obligations under these Terms without our consent. We may transfer our rights and obligations under these Terms to another entity, for example as part of a merger, acquisition, or sale of assets, and will notify you if we do so.
12.2 Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
12.3 Entire agreement
These Terms, together with our Privacy Policy and any tier-specific terms presented at checkout, constitute the entire agreement between you and us regarding the Service.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms or the Service will be subject to the exclusive jurisdiction of the courts of England and Wales, save that if you are a consumer resident elsewhere in the UK, mandatory local consumer protections will also apply.
14. Contact Us
If you have questions about these Terms, please contact us at support@minder.services.